MSP Compliance-Focused IT Packages

A Managed Service Provider (MSP) is a third-party company that proactively manages, monitors, and secures a client’s IT infrastructure and end-user systems
1. Essential Care
Entry level monitoring of all IT assets. 30 days of metrics and logs kept for analysis and review. This package reduces resolution time for issues and outages while keeping a minimum amount of monitoring details to expediate those efforts.
Monthly and Quarterly reports as requested.
System & network Monitoring
HIPAA and PCI Review
  • Agent based and SNMP/Ping monitoring
  • Agent based log shipping and analysis to QDTS logging server (data masking as requested.)
  • Discounted Annual review for HIPAA and PCI compliance.
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2. Protected Care
Essential care services, plus:Full disk and file backups - this means no lost files, no lost applicationsOS Patching - keep systems up to date and remove vulnerabilitiesSoftware Patching - keep software up to date to remove vulnerabilitiesSoftware debloat- review software and remove all unused software
Backup Protection
Patching
  • Immutable backups that are encrypted at rest and in transit
  • Custom schedule and bandwidth usage that fit your company needs
  • HIPAA and PCI Compliant
  • Custom Patching schedules based on risk and exposure
  • CVE and CVSS v3 Monitoring and Alerting
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3. Complete Care
Essential and Protected care services, plus:Helpdesk services, AI and human basedNetwork and System OptimizationsDetailed reporting monthly or quarterly
Yearly Audit Hours
Compliance Processes
  • Includes a bank of hours for yearly audits and adjustments
  • Yearly FinOps Audit
  • We support businesses in achieving necessary compliance readiness.
  • Extensive experience in HIPAA and PCI compliance across various sectors.
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